Shipping policy
Online Purchases
Thank you for shopping with HC Eyecare. All packages require a signature upon delivery. Once delivered to the correct address, we cannot be held responsible for lost or stolen packages. Please ensure your order is shipped to a secure location.
Shipping
We’re committed to providing fast, reliable shipping across Australia. Please review the details below before placing your order.
Delivery Areas & Rates
Victoria (VIC)
- Standard Shipping: $15 flat rate
- Free Shipping: Orders over $500
- Estimated Delivery: 2–8 business days
All Other States & Territories (NSW, QLD, SA, WA, TAS, NT, ACT)
- Standard Shipping: $15 flat rate
- Estimated Delivery: 2–8 business days
Dispatch Times
Orders are typically dispatched within 2 business days. Once dispatched, you’ll receive an email with your tracking number.
Delivery Notes
Please ensure your delivery address is correct and accessible during business hours. We cannot deliver to PO Boxes or Parcel Lockers. For any shipping questions or special requests, please contact our customer service team at info@hceyecare.com.au.