Returns & Exchanges
How long do I have to return an item?
Items eligible for return must be shipped within 14 calendar days after delivery. Returns outside this window will not be accepted.
How long does it take to process a return?
Returns are processed within 7 business days. You will receive an email when your refund has been issued.
What is the return process?
1. Submit a Return: Please email info@hceyecare.com.au to advise us of the item you wish to return.
2. You will receive an email with return instructions to include in your package.
3. Place the item(s) in the original shipping box, together with your completed returns form.
4. Return via Post or In-Store:
a) 1408 Toorak Road, Camberwell VIC 3124
Shipping, Returns & Exchanges
What is your shipping cost?
Delivery Areas & Rates
Victoria (VIC)
- Standard Shipping: $15 flat rate
- Free Shipping: Orders over $500
- Estimated Delivery: 2–8 business days
All Other States & Territories (NSW, QLD, SA, WA, TAS, NT, ACT)
- Standard Shipping: $15 flat rate
- Estimated Delivery: 2–8 business days
What is the dispatch time?
Orders are typically dispatched within 2 business days. Once dispatched, you’ll receive an email with your tracking number.